Privacy Policy

This Privacy Policy describes how Sri Lakshmi Narayana Silks, operating as Swayam Vastram ("we", "us", or "our"), collects, uses, and safeguards your personal information when you visit swayamvastram.com or make a purchase from us. Our registered address is LB Nagar, Hyderabad, Telangana 500074, India.

1. Information We Collect

When you register, place an order, or contact us, we collect:

• Name and contact details (email address, phone number)
• Shipping and billing address
• Order history and preferences
• Account credentials (passwords are hashed, never stored in plain text)

We do not store any payment card details on our servers. All payments are processed directly by Stripe, a PCI-DSS Level 1 certified payment provider.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and customer support responses
• To maintain your account and order history
• To improve our website, products, and services

3. Payment Processing

Payments on Swayam Vastram are processed by Stripe. When you enter card details at checkout, they are sent directly to Stripe over an encrypted connection. We never see, handle, or store your full card number, CVV, or expiry date. Stripe's privacy policy is available at stripe.com/privacy.

4. Image Hosting

Product images and user-uploaded content (such as admin profile photos) are stored and delivered via Cloudinary, a secure media management platform.

5. Email Communications

Transactional emails — order confirmations, shipping notifications, password resets — are sent via Zoho Mail using Nodemailer over secure SMTP. We only email you about your account and orders unless you have explicitly opted in to our newsletter.

6. Cookies

We use essential session cookies managed by NextAuth.js to keep you signed in and to maintain your cart and wishlist. We do not use third-party advertising, retargeting, or cross-site tracking cookies.

7. Data Sharing

We share your personal information only with the service providers required to run our business:

• Stripe — payment processing
• Cloudinary — image hosting and delivery
• Zoho Mail — transactional email delivery
• Shipping and courier partners — for order delivery

We never sell, rent, or trade your personal information to any third party for marketing purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for any optional communications

To exercise any of these rights, email us at support@swayamvastram.com. We will respond within a reasonable timeframe.

9. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access-controlled databases to protect your information. No online service is completely secure, but we work continuously to safeguard your data.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

11. Contact Us

For any privacy-related questions, requests, or complaints, contact us at support@swayamvastram.com.

Sri Lakshmi Narayana Silks
LB Nagar, Hyderabad, Telangana 500074, India