Return & Refund Policy

At Swayam Vastram, every saree is crafted with care and we want you to be fully satisfied with your purchase. This Return & Refund Policy explains when and how you can return an order and receive a refund.

1. Return Window

You may raise a return request within 7 days from the date of delivery. Requests received after the 7-day window cannot be accepted.

2. Eligible Returns

We accept returns in the following cases:

• Damaged — the item arrived with visible damage in transit
• Defective — the item has a manufacturing defect
• Wrong item — you received a product different from what you ordered

3. Not Eligible for Return

The following items are not eligible for return:

• Items that have been used, worn, or had their tags removed
• Items that have been washed or dry-cleaned
• Items that have been altered, stitched, or tailored after delivery
• Items damaged due to misuse or negligent handling after delivery

Please note that minor variations in colour, weave, and pattern are natural characteristics of handloom products and are not considered defects.

4. How to Initiate a Return

To start a return, email us at support@swayamvastram.com within 7 days of delivery and include:

• Your order number (format: SV-YYYY-XXXXXX)
• Clear photos of the issue — the damage, defect, or wrong item received
• A brief description of the problem

Our team will review your request within 1–2 business days and respond with the next steps.

5. Return Shipping

For eligible claims, we arrange return shipping at no cost to you. Our team will schedule a reverse pickup through our courier partner. Please keep the item in its original packaging with all tags intact until pickup.

6. Inspection & Refund

Once the returned item reaches us, we inspect it to confirm that the reported issue matches the condition received. After successful inspection, your refund is processed within 7–10 business days.

7. Refund Methods

• Online payments (Stripe): refunded to the original payment method — card, UPI, or net banking — used at checkout.
• Cash on Delivery (COD): refunded via NEFT bank transfer. We will ask you for your account holder name, account number, and IFSC code.

Once initiated, refunds typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

8. Contact

For any return or refund queries, email support@swayamvastram.com with your order number and we'll be happy to help.